The healthcare sector is in the midst of a transformation by way of the adoption of Electronic Medical Records (EMR) solutions coupled with numerous other technological advances that are paving the way for new types of treatment and patient monitoring. In concert, the business model for healthcare is also changing to a consumer-centric model where the client has more and more choice in their service provider. At this point, it is prudent to note that the Healthcare sector is ultimately a customer services industry, which as with any other business, is facing growing consumer expectations. The patient/client journey, like any services industry, starts with the search for a service provider. In this day and age, this means using a traditional staffed reception service must be augmented with the use of social media and other digital technologies, to increase engagement in services. Looking at the stats, you quickly realise that Australians are a very technologically savvy commu...

Technology is evolving at a very high pace, and this evolution brings a lot of opportunities and challenges in Health Industry. Though it is a fascinating time with many e-health initiatives by Commonwealth and State governments such as My Health Record, the rapid adoption of cloud-based services opens a door for digital health in Australia. Over the year, both the Primary and  Acute care sector focused on EMR system with minimum to no integration or information sharing outside the organisation. These systems helped organisations better manage their patients or clients (and fulfil Govt. reporting requirements) but did not benefit a service recipient. Once the patient leaves the service provider's door, the only communication left is Fax’s, referrals, letters (which we digitised as we love adopting technologies), thus leaving a massive gap between Primary and Acute Care.   Leveraging the existing investment in Health Technologies, it's time to start looking at digital he...