G artner forecasts Worldwide Public Cloud spending to grow 18% in 2021 to a total of 304.9 billion, up from $257.5 billion in 2020. It shows a trend of hyper-scale cloud adoption (thanks to Covid-19?). However,  according to research conducted by many companies like Unisys, Velostrata & Dimensional Research, the cloud migration failure rate is increasing too. Some believe it's between 40% to 55%, so let's safely say that the  One  in  Three  cloud migration project fails. Research further shows that over 70%  of cloud migration projects take a year or more.  What can we do differently to be more successful?  So let's break it down and try to understand where it goes wrong.  A typical cloud transformation project has four phases.  Strategy and Portfolio Assessment (Or typically a Business Case Phase)  Design and Planning  Migration and Transformation  Management and Optimisation We will  only ...

  The healthcare sector is in the midst of a transformation by way of the adoption of Electronic Medical Records (EMR) solutions coupled with numerous other technological advances that are paving the way for new types of treatment and patient monitoring. In concert, the business model for healthcare is also changing to a consumer-centric model where the client has more and more choice in their service provider. At this point, it is prudent to note that the Healthcare sector is ultimately a customer services industry, which as with any other business, is facing growing consumer expectations. The patient/client journey, like any services industry, starts with the search for a service provider. In this day and age, this means using a traditional staffed reception service must be augmented with the use of social media and other digital technologies, to increase engagement in services. Looking at the stats, you quickly realise that Australians are a very technologically savvy commu...